What our clients are saying
I requested a roof inspection online and was contacted within 24 hours by Chris. He inspected the roof for damage and found a few places that there were missing shingles. This was my son's house and he did not have the extra funds at this time to pay for the repairs. I let Moose know this and they called me a couple days later and said they would just make the repairs at no charge! Manny and Anthony did the repairs the same day. I can't express how grateful we are for Moose's generosity, professionalism and outstanding customer service! They are definitely a company that goes above and beyond!
Response from the owner:Thank you, Cori, for your kind words! We’re glad Chris could help with the roof inspection and that Manny and Anthony were able to make the repairs quickly. We appreciate your recommendation and look forward to assisting you again in the future if needed!
Called, got a call center. Although they called right back and sent someone out. They were able to help right away and were very responsive and reasonable. If I need other roof or gutter stuff done. They will be the first ones I call. The guy they sent was really great.
Response from the owner:Thank you, John, for taking the time to share your experience! We appreciate your call, and even though you reached our call center first, we’re glad we were able to call right back and get someone out to you quickly. We’re happy to hear the service was responsive and that our team was able to help with your gutter repairs right away. We appreciate your recommendation and look forward to assisting you again in the future if needed.
Sean Michael came to our home this morning to look at water damage on a ceiling. He took a picture from the roof to show us where the water was coming in. He gave us an easy to understand explanation of what was happening and some solutions for it. Sean is very personable and helpful - we would contact him again if we had any problems. Recommend their service.
Response from the owner:Thank you for your positive feedback, Barbara! We're glad to hear that Sean provided you with a thorough explanation and helpful solutions regarding the water damage. It's great to know you found him personable and capable. We appreciate your recommendation and look forward to assisting you again in the future if needed.
4/30/2023 When things go wrong is when you can tell how good a company is by how it responds to problems. The job that Moose did for us went wrong, and they responded poorly.
We took hail damage in June 2022, and Moose came out in July 2022 and pitched the job, and we signed a contract on July 18, 2022. On the last day of August and the first day of September 2022, they replaced the roof. We had also contracted with them to replace the gutters. This is when things went downhill and pretty much stayed in the ditch. The gutter people first bought out 4-inch gutters instead of 6-inch gutters. Then, when they did replace the gutters, the installation was below par. My wife was constantly after Moose to get this fixed, but it was an uphill battle. The installers left cigarette butts, bottle caps, nails, metal bits, around the yard. By way of compensation, Zach, Moose Roofing, verbally said they would give us a $300 credit, which we never got. After six months of trying to get things right, we finally gave them a “Certificate of Completion” which was dated January 27, 2023.
Toward the end of the process, while we were waiting for insurance claims to be settled, I became wary of my dealings with Moose and had questions I wanted answered. The first time I asked questions, they were ignored, or the answers were non sequiturs. I do not care to repeat myself, but since I needed the answers, I was forced to ask again. I finally pried answers out of them, but I do not think I should have to work so hard to get the answers.
4/12/2024
I found a low spot in my gutters and asked Pat four times to fix this problem. So far, he has not even had the courtesy to respond to what is obviously warranty work. He will just let the warranty expire and then say I waited too long.
He also said they would help with the insurance company to indemnify me for my overpayment of our out-of- pocket expenses, but that was just lip service also. Now, he will not answer my inquiry about how to get this money back. It is a lot of money, but not enough to chase him legally for it, and he knows it.
4/25/2025 I have added a picture showing how the downspouts looked when they were installed. They were crimped to get them to fit which created a blockage so that they dammed up and wouldn't allow water to pass through. We had to dismantle them to unplug the blockage.
One star 🌟
We took hail damage in June 2022, and Moose came out in July 2022 and pitched the job, and we signed a contract on July 18, 2022. On the last day of August and the first day of September 2022, they replaced the roof. We had also contracted with them to replace the gutters. This is when things went downhill and pretty much stayed in the ditch. The gutter people first bought out 4-inch gutters instead of 6-inch gutters. Then, when they did replace the gutters, the installation was below par. My wife was constantly after Moose to get this fixed, but it was an uphill battle. The installers left cigarette butts, bottle caps, nails, metal bits, around the yard. By way of compensation, Zach, Moose Roofing, verbally said they would give us a $300 credit, which we never got. After six months of trying to get things right, we finally gave them a “Certificate of Completion” which was dated January 27, 2023.
Toward the end of the process, while we were waiting for insurance claims to be settled, I became wary of my dealings with Moose and had questions I wanted answered. The first time I asked questions, they were ignored, or the answers were non sequiturs. I do not care to repeat myself, but since I needed the answers, I was forced to ask again. I finally pried answers out of them, but I do not think I should have to work so hard to get the answers.
4/12/2024
I found a low spot in my gutters and asked Pat four times to fix this problem. So far, he has not even had the courtesy to respond to what is obviously warranty work. He will just let the warranty expire and then say I waited too long.
He also said they would help with the insurance company to indemnify me for my overpayment of our out-of- pocket expenses, but that was just lip service also. Now, he will not answer my inquiry about how to get this money back. It is a lot of money, but not enough to chase him legally for it, and he knows it.
4/25/2025 I have added a picture showing how the downspouts looked when they were installed. They were crimped to get them to fit which created a blockage so that they dammed up and wouldn't allow water to pass through. We had to dismantle them to unplug the blockage.
One star 🌟
Response from the owner:We sincerely apologize for your experience and the concerns you've outlined. It’s disappointing to hear that our service did not meet your expectations, particularly regarding communication and the quality of the work completed. We value your feedback and would like to address your issues. Please reach out to us directly to discuss how we can resolve these matters to your satisfaction. Thank you for bringing this to our attention.
Decent experience, no issues. Everything went well.
Response from the owner:Thank you for your positive feedback! We're glad to hear that your experience was smooth and enjoyable. We appreciate your support and look forward to serving you again.
Super communicative pros! Timely response time & super knowledgeable!
Response from the owner:Thank you for your fantastic feedback, Christopher! We're glad to hear that you found our team to be communicative and knowledgeable. Timely responses are a priority for us, and it's great to see that reflected in your experience. We appreciate your support and look forward to serving you again!
Jaden came out to complete inspections on 2 different homes I offered on throughout my home buying journey this year. He was genuine, and helped me understand the severity of each roof. He is very knowledgeable, kind, and professional. The staff in the Moose Roofing office were also professional, detailed, and happy to give me extra roofing details as I am a first time homebuyer. I greatly appreciate their time.
Response from the owner:Thank you for your wonderful review, Joscelyn! We're thrilled to hear that Jaden provided you with the support and knowledge you needed during your home buying journey. Our team strives to offer professional and detailed service, especially for first-time homebuyers. We appreciate your kind words and look forward to assisting you again in the future.
Maribeth Burrows helped our older who had a large tree limb hit his house early Saturday morning. It was removed and the roof damaged assessed by Sunday. She also helped with debris removal. Great job and incredible speed responding.
Response from the owner:Thank you for your kind words! We're thrilled to hear that Maribeth was able to assist with the tree limb issue so quickly and effectively. Your satisfaction is our priority, and we appreciate your recognition of our team's efforts. If you need any further assistance, feel free to reach out.
Response from the owner:Thank you so much for your positive feedback, Julie! We’re thrilled to hear that you had a great experience with us. Your support means a lot to our team, and we look forward to serving you again soon!
Sean-Michael did a great job handling our project. I would strongly recommend using Moose Roofing!
Response from the owner:Thank you for your positive feedback about Sean-Michael and Moose Roofing! We're thrilled to hear that you were satisfied with our services and appreciate your recommendation. If you need any further assistance, feel free to reach out. Your support means a lot to us!
