What our clients are saying
elijah was very helpful.
Response from the owner:Thank you for the kind review, Jailyn! We're thrilled Elijah was helpful and will pass along your compliments to him. We appreciate you taking the time to share your experience and look forward to serving you again.
Sean-Michael came out yesterday and did an inspection after our recent storm. He was able to explain everything in the process and answered all my questions.
Response from the owner:Thank you for your wonderful feedback! We're glad to hear that Sean-Michael provided a thorough inspection and addressed all your questions. Our team strives to deliver clear communication and exceptional service. Your satisfaction is our priority, and we appreciate your trust in us.
Just had Anthony out for another service after some nasty wind ripped off a few shingles. Can't believe how quick he worked. Great service!
We've been Moose clients for years. Sean-Micheal was super helpful checking out the issues we were having and helping get us a quick solution. Appreciate all the help Moose and Sean-Micheal have provided over the years!
We've been Moose clients for years. Sean-Micheal was super helpful checking out the issues we were having and helping get us a quick solution. Appreciate all the help Moose and Sean-Micheal have provided over the years!
Response from the owner:We appreciate your trust in working with us over the years on your roofing and ventilation projects!
Moose Roofing did an outstanding job on my storm damage repairs. The crews and personnel that worked on my home were knowledgeable, efficient, and the clean up after they were done was like they weren't even there. The workmanship is top notch and everything looks great!
Response from the owner:Thank you for your positive feedback, Aaron! We're thrilled to hear that you were satisfied with the storm damage repairs and our team's performance. We take pride in our workmanship and attention to detail, and it's rewarding to know that it showed in your project. If you need anything in the future, don't hesitate to reach out!
Mark came to our house and he was great to have him. It was 25 degrees outside and mark went up to the roof for a free estimate. Took some great pictures and gave us the game plan and the estimate. Moose roofing is affordable and I will always hire them and mark to do any roofing work that I may have in the future.
Response from the owner:Thank you for your fantastic review, Jeremy! We're thrilled to hear that Mark provided you with excellent service and a clear game plan for your roofing needs. We pride ourselves on being affordable while delivering quality work, and it's great to know that you'll keep us in mind for future projects. Your satisfaction is our top priority, and we look forward to working with you again!
Moose Roofing was a Great experience. They were honest and responsive from the time I called until the service was done. Manuel was the repair installer and was great answering my questions and went over the repair with me in detail and explained to me why the repair was needed and what he had to do to repair it. He also stated what to look for in the future to catch repairs that might come in the future. He said he didn’t have a problem fixing or dealing with an issue if one might occur in the future. I thought his business professionalism was excellent and I will continue using this company in the future and tell others of my experience. Thank you Manuel and Moose Roofing.
Response from the owner:Thank you for your wonderful review! We're thrilled to hear that you had such a positive experience with Moose Roofing and Manuel. It's great to know that our team's honesty, responsiveness, and professionalism met your expectations. We appreciate your recommendations and look forward to serving you again in the future. Your satisfaction is our top priority!
Austin was very thorough in analyzing my existing roof situation and going over the different options available for my new roof purchase - which is now scheduled to be installed by Moose Roofing once the weather warms up.
Response from the owner:Thank you for your fantastic review, Danny! We're glad to hear that Austin provided you with thorough analysis and options for your new roof. We're excited to get started on your installation once the weather improves. Your satisfaction is our top priority, and we appreciate your trust in Moose Roofing.
Incured storm damage in the spring that resulted in an interior leak. I contacted Moose Roofing in early August to replace roof that insurance fully covers. I was asked to sign a contract and provide $15000 payment to start the replacement which was estimated to be within a couple weeks. Nobody came and I was not able to get ahold of anyone to get it started. Instead of beginning work I was asked to alter the agreed upon contract and pay for supplemental work to which I agreed as they new I was running out of time to compete due to weather. I signed a new contract and still no work began. For weeks, I called many times and was give the runaround. Instead of fulfilling contract they sent another employee to convince me to ask my insurer for non related extra work. I obliged in hopes that they would eventually start working. It took a couple weeks for the insurer to deny the extra work because as Moose understood, it's not claim related. I asked Moose Roofing to complete project as agreed to according to our contract and they said they refused unless I agreed to pay for non-claim related work. I said I had no time (now November) to find another contractor and they said I could walk away or they'd "love to finance me," for the work I didn't need. The delays and timing certainly was geared at leveraging an eager customer to buy the snake oil. Now im stuck with a roof leaking into my children's room for the winter. This wouldn't be an issue if they didn't hold my deposit hostage and keep me under contract.
Response from the owner:Ben, we’re truly sorry to hear about your frustration, and we understand how stressful it can be to navigate storm damage and insurance claims, especially late in the season. Our goal is always to provide safe, code-compliant work and clear communication, and we regret that your experience didn’t reflect that.
After thorough inspection and multiple discussions with both you and your insurance carrier, our team identified significant underlying structural issues that would need to be addressed in order for us to install a roof safely and according to manufacturer specifications. Unfortunately, neither the insurance carrier nor you authorized the additional repairs required to complete the project correctly.
Because of this, we could not move forward in good conscience. As discussed with you, performing a full roof replacement over compromised structural components would violate building standards, create major safety risks, and expose both you and Moose Roofing to future liability. Rather than move ahead with work that could fail or leave you unprotected, we made the difficult decision to terminate the contract under the “subject to manager approval” clause and issue a refund.
We want to emphasize that this decision was not based on upselling or pressuring you for unrelated work. It was strictly about ensuring that any roof installed by Moose Roofing meets safety requirements, manufacturer guidelines, and local code standards.
We sincerely wish the situation had unfolded differently, and we hope another contractor is able to assist you in a way that fits your expectations and budget while still ensuring the structural needs of the home are properly addressed.
If you would like to discuss anything further, we welcome you to contact us directly so we can clarify anything that remains unresolved.
After thorough inspection and multiple discussions with both you and your insurance carrier, our team identified significant underlying structural issues that would need to be addressed in order for us to install a roof safely and according to manufacturer specifications. Unfortunately, neither the insurance carrier nor you authorized the additional repairs required to complete the project correctly.
Because of this, we could not move forward in good conscience. As discussed with you, performing a full roof replacement over compromised structural components would violate building standards, create major safety risks, and expose both you and Moose Roofing to future liability. Rather than move ahead with work that could fail or leave you unprotected, we made the difficult decision to terminate the contract under the “subject to manager approval” clause and issue a refund.
We want to emphasize that this decision was not based on upselling or pressuring you for unrelated work. It was strictly about ensuring that any roof installed by Moose Roofing meets safety requirements, manufacturer guidelines, and local code standards.
We sincerely wish the situation had unfolded differently, and we hope another contractor is able to assist you in a way that fits your expectations and budget while still ensuring the structural needs of the home are properly addressed.
If you would like to discuss anything further, we welcome you to contact us directly so we can clarify anything that remains unresolved.
I requested a roof inspection online and was contacted within 24 hours by Chris. He inspected the roof for damage and found a few places that there were missing shingles. This was my son's house and he did not have the extra funds at this time to pay for the repairs. I let Moose know this and they called me a couple days later and said they would just make the repairs at no charge! Manny and Anthony did the repairs the same day. I can't express how grateful we are for Moose's generosity, professionalism and outstanding customer service! They are definitely a company that goes above and beyond!
Response from the owner:Thank you, Cori, for your kind words! We’re glad Chris could help with the roof inspection and that Manny and Anthony were able to make the repairs quickly. We appreciate your recommendation and look forward to assisting you again in the future if needed!
Called, got a call center. Although they called right back and sent someone out. They were able to help right away and were very responsive and reasonable. If I need other roof or gutter stuff done. They will be the first ones I call. The guy they sent was really great.
Response from the owner:Thank you, John, for taking the time to share your experience! We appreciate your call, and even though you reached our call center first, we’re glad we were able to call right back and get someone out to you quickly. We’re happy to hear the service was responsive and that our team was able to help with your gutter repairs right away. We appreciate your recommendation and look forward to assisting you again in the future if needed.
