Moose Makes It Right
When a former Moose account manager miscommunicated about our leaky roof to the team fixing the roof, the wrong repairs were made. The leak continued, causing additional damage in our attic and drywall. When I called Moose and Anthony came to check out the issue, he accurately diagnosed the cause of the leak, and he and the owners took responsibility for the previous error. Then Moose made the repairs — fixing the original leak and the additional damage — at no cost to me. Moose stood by their work until it was done right, and despite the original error, we will remember their service next time we need a full roof replacement.
Response from the owner:Jennifer, thank you for sharing your experience and for giving us the opportunity to make it right. We’re sorry for the initial miscommunication and grateful for your patience while Anthony and our owners accurately diagnosed the leak and repaired the roof and attic damage at no cost. Taking responsibility and standing by our work is how we run our family business, and we’re glad the outcome restored your home. We appreciate your trust and look forward to helping when you’re ready for a full roof replacement.