Privacy Policy
Last updated: Tuesday, November 4, 2025
This Privacy Policy explains how Moose Roofing (“Moose Roofing,” “we,” “us,” “our”) collects, uses, shares, and protects information when you use Moose Roofing (the “Site”) or communicate with us. By using the Site, you agree to this Policy and our Terms of Service.
Who we are
Moose Roofing
4760 S 135th St, Omaha, NE 68137
Email: contactus@mooseroofing.com
Omaha: (402) 763-4851
Kansas (Wichita / McPherson / Salina): (316) 239-2000
1) Scope
This Policy covers personal information we collect online (website, forms, chat) and through customer communications (phone, SMS, email). It does not cover third-party websites or services that have their own policies.
2) Information we collect
Information you provide
Contact details: name, phone number, email, service address
Project details: notes, preferred dates, uploaded photos
Communications: calls, emails, SMS, chat transcripts
Billing/transaction details if you pay us through a processor (we do not store full payment card numbers on the Site)
Information collected automatically (metadata)
Device and network: IP address, general location, browser and device identifiers
Usage: pages viewed, links clicked, time on page, referring URL
Interaction data: form starts/submissions, conversions, error logs
Cookies and similar tech: cookie IDs, pixels, tags, SDKs
Information from partners
Scheduling, map, analytics, and advertising tools you use through the Site
Campaign and referral data from advertising and analytics partners (e.g., Google, Meta)
We do not knowingly collect sensitive personal information (such as precise geolocation, health data, or government IDs) through the Site.
3) How we use information
Services: schedule inspections, perform repairs, provide estimates, share photo galleries, send invoices, and deliver support
Communications: emails, calls, and SMS for scheduling, status updates, follow-ups, warranty questions, and help
Operations: secure and operate the Site, debug, prevent fraud, enforce our Terms
Improvement: analytics to understand usage and improve content and usability
Advertising and measurement: run online ads, reach likely customers, and measure campaign performance
Legal: comply with law, respond to lawful requests, and protect rights and safety
Some communications may be sent by automated or AI-assisted tools (for example, our receptionist or scheduling assistant). You can ask for a person at any time.
4) SMS program
If you opt in, we may text you about scheduling, status, links to estimates and photos, follow-ups, and support. Message frequency may vary. Message and data rates may apply.
How you opt in: verbal consent by phone, web-form consent, or written consent
Opt out: reply STOP (we also honor STOPALL, END, QUIT, CANCEL, UNSUBSCRIBE)
Help: reply HELP or contact us via the numbers above
Records: we maintain consent and opt-out records as required
We do not share SMS consent with third parties.
5) Cookies, analytics, and advertising
We use cookies and similar technologies to run the Site and understand usage. We also work with analytics and ad partners (e.g., Google, Meta) to show relevant ads and measure effectiveness.
Your choices
Browser settings to block or delete cookies (site features may be affected)
Google/Meta ad preference controls to limit personalization
Industry opt-outs: DAA (Aboutads) and NAI (Network Advertising Initiative)
Global Privacy Control (if your browser supports it): we will treat it as an opt-out of “sale”/“sharing” where required by law
Some analytics/advertising practices may be considered a “sale,” “share,” or “targeted advertising” under certain state laws. See Section 8 for your opt-out rights.
6) How we share information
We share information with:
Service providers that host the Site, store files/photos, route messages, schedule visits, analyze traffic, or process payments
Analytics and advertising partners that place cookies/pixels to help us measure and improve campaigns
Professional advisers and authorities when required by law or to protect rights and safety
We do not sell your personal information for money. Some ad/analytics uses may be a “sale”/“share” under certain state laws; you can opt out (Section 8).
7) Data retention
We keep information only as long as necessary for the purposes in this Policy, including service delivery, legal/accounting obligations, dispute resolution, and enforcement. Retention periods vary by data type and applicable law.
8) Your privacy rights
Depending on your location, you may have the following rights, subject to exceptions:
Access: request a copy of your personal information
Correction: request we fix inaccuracies
Deletion: request we delete information we collected from you
Portability: request certain information in a portable format
Opt out of sale/sharing/targeted ads: opt out of data uses considered a “sale,” “share,” or “targeted advertising” under state law
Limit sensitive data: we do not use sensitive personal information in ways that require this right
Appeal: appeal our response if we decline your request
How to exercise your rights
Email contactus@mooseroofing.com or call (402) 763-4851 (Omaha) or (316) 239-2000 (Kansas). We may need to verify your identity. Authorized agents may submit requests with proof of authorization.
Advertising opt-outs
Use the cookie and platform controls in Section 5, and the Global Privacy Control if available. We will honor opt-out choices as required by law. We do not discriminate against you for exercising your rights.
9) Security
We use reasonable technical and organizational measures to protect information. No method of transmission or storage is completely secure. Use caution when sharing information online.
10) Children’s privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child provided information, contact us and we will delete it.
11) International visitors
The Site is operated in the United States. If you visit from outside the U.S., your information may be processed in the U.S., where laws may differ from those of your country.
12) Changes to this Policy
We may update this Policy from time to time. The “Last updated” date shows the latest version. Your continued use of the Site means you accept the updated Policy.
13) Contact us
Questions about this Policy or your privacy choices:
Email: contactus@mooseroofing.com
Omaha: (402) 763-4851
Kansas: (316) 239-2000
Address: 4760 S 135th St, Omaha, NE 68137
